Terms of sale

Placeholders and ⚖ markers as in the Polish version. The EN page exists for information and SEO/GEO; the store ships to Poland only (plan L12).

§ 1. General. These terms govern the Astrovita online store at https://astrovita.store (the "Store"): use of the Store, sale contracts including subscriptions, complaints and withdrawal. They are the terms required by art. 8 of the Polish Act on Providing Services by Electronic Means (Dz.U. 2024 item 1513). Seller = CALBO sp. z o.o. Consumer = a consumer under art. 22¹ of the Polish Civil Code, and a sole trader buying for non-professional purposes (art. 7aa of the Polish Consumer Rights Act, "CRA", Dz.U. 2026 item 1244). Product = a complementary feed for pets or horses (Reg. (EC) 767/2009). Box = one pack. Subscription = open-ended regular delivery at a chosen Cycle. Test Order = a pre-launch order under § 9. Launch Date = the day shipping sales start (planned [do uzupełnienia]).

§ 2. Seller. CALBO sp. z o.o., ul. Józefa Piłsudskiego 23, 32-050 Skawina, Poland; KRS 0001081633; NIP 9442286423; [do uzupełnienia]; [do uzupełnienia]; [do uzupełnienia]. Contact: [do uzupełnienia], [do uzupełnienia]. Feed business operator registration no. (Reg. (EC) 183/2005): [do uzupełnienia]; no Product is offered for sale before it is issued.

§ 3. Technical requirements and e-services. A device with internet access, a current browser with JavaScript and an e-mail address. Free e-services: browsing, order form, account, waitlist (double opt-in), product finder. Account and waitlist can be ended at any time. Complaints about e-services: answered within 14 days. Accessibility information: see the accessibility statement (art. 32(2)(1) of the Polish Accessibility Act, Dz.U. 2024 item 731).

§ 4. Orders. Product listings are an invitation to treat. You order by choosing a Product (one-time or Subscription with a Cycle), entering delivery and contact details, accepting these terms and clicking a button stating the payment obligation (art. 17(3) CRA), then paying on the payment operator's page. Right before ordering you see the main features, the total gross price with delivery, and for Subscriptions the price of each Box, the Cycle, the total per billing period and how to cancel. The contract is concluded when we e-mail the order confirmation. We may decline an order for a valid reason and then refund immediately. Products marked "coming soon" cannot be ordered.

§ 5. Prices and payment. Prices are in PLN including VAT. Free delivery from PLN 149; otherwise PLN 19.99 / PLN 19.99. Payment: card, BLIK, Apple Pay, Google Pay [do uzupełnienia]; Subscriptions: card and wallets only. Payments are processed by Stripe. Price reductions are shown with the lowest price of the previous 30 days (art. 4(2)–(5) of the Polish Act on Price Information, Dz.U. 2023 item 168). A Product becomes orderable only once its composition, label, price and the feed registration number are confirmed.

§ 6. Delivery. Poland only, by InPost (parcel locker or courier). Dispatch within [do uzupełnienia] business days. The Seller bears the risk until delivery. Products come in sealed packaging whose seal breaks on opening (art. 23(1) Reg. (EC) 767/2009).

§ 7. Subscription. Open-ended; Cycle of 4, 6, 8 or 12 weeks; no minimum term. Same Box price for every Cycle; the finder suggests the Cycle from your pet's weight and the label dosage. Each further Box is charged automatically at the start of its Cycle; you get an e-mail at least [do uzupełnienia] days before each charge. In your account, in one click and free of charge, you can skip the next Box, pause, change the Cycle, or cancel effective at the end of the current Cycle. Failed payments are retried for [do uzupełnienia] days, then the Subscription is paused; no Box ships unpaid. Price changes: e-mail at least 30 days in advance, with a free right to cancel. If a Product stops being available, we pause the Subscription and ask you what to do.

§ 8. First-Box price. In a Subscription the price of the first Box and of the following Boxes are set separately and shown as plain amounts ("first box: PLN [do uzupełnienia] · then PLN [do uzupełnienia] every [do uzupełnienia] weeks"). Once per customer, Subscriptions only; one-time purchases are at the catalogue price. You may cancel after the first Box at no extra cost.

§ 9. Pre-launch Test Orders. Until the Launch Date the Store accepts Test Orders only. You pay a real amount, the Product is not shipped, and we order a full refund automatically within minutes of payment to the same payment method; when your bank shows it depends on your bank (usually a few business days). No cost to you. This is disclosed on the product page, in the cart and right above the pay button; you must tick a confirmation, and the button reads "Pay — test order (refunded)". Until the Seller's own payment account is live, Test Order payments are received by [do uzupełnienia] via Stripe and appear on your statement as "[do uzupełnienia]"; refunds come from the same account. Test subscriptions are cancelled right after payment; any further charge would be refunded automatically. Limits: one item per order; one Test Order per person (e-mail, payment method, IP) per 24 hours; at most [do uzupełnienia] Test Orders per day store-wide; an order over the limit is declined and fully refunded (without a code). Founding code: after the refund you get a free founding code, linked to your e-mail, not transferable or exchangeable for cash, giving a price benefit on your first Subscription after launch; its size and how it is applied are shown in the code e-mail and in your account before you subscribe [do uzupełnienia]; valid for 60 days from the actual Launch Date; once per person. If the refund is not confirmed within 30 minutes or fails, you get an e-mail saying the refund is in progress and our team handles it until done. We may pause Test Orders at any time; refunds of amounts already paid are unaffected.

§ 10. Right of withdrawal. Consumers may withdraw within 14 days without giving reasons (art. 27 CRA), counted from taking possession of the Product (for Subscriptions: of the first Box). Send a statement by e-mail, post or the website form; the model form in Annex 1 is optional; sending it in time is enough. We refund all payments including the cheapest standard delivery within 14 days, by the same payment method, and may wait until we get the Product back or proof of sending. Return the Product within 14 days to [do uzupełnienia]; you bear the direct return cost [do uzupełnienia]. Sealed products: under art. 38(1)(5) CRA there is no right of withdrawal for goods supplied sealed that cannot be returned for health or hygiene reasons once unsealed after delivery. Pending legal advice, we voluntarily accept returns of opened Products from a first order — see zwroty-i-reklamacje § 1(5). Subscriptions can in any case be cancelled at any time under § 7.

§ 11. Complaints (non-conformity). We are liable for non-conformity existing at delivery and revealed within two years (art. 43c CRA). Remedies: replacement (or repair), price reduction or withdrawal under art. 43d–43e CRA. Complain by e-mail or post; we answer on a durable medium within 14 days, otherwise the complaint is deemed accepted (art. 7a CRA). We cover the cost of replacement. No commercial guarantee is given. Questions about a specific animal's health: please ask your vet — our Products are complementary feeds, not veterinary medicines.

§ 12. Out-of-court dispute resolution. Consumers may apply to the Małopolska Voivodeship Inspector of Trade Inspection in Kraków (ul. Ujastek 7, 31-752 Kraków, https://krakow.wiih.gov.pl), ask their local (district/municipal) consumer ombudsman (powiatowy/miejski rzecznik konsumentów) or a consumer organisation for free help, or use the permanent consumer arbitration court. List of bodies: https://polubowne.uokik.gov.pl. Seller's position on ADR: [do uzupełnienia].

§ 13. Personal data. Controller: the Seller. See the privacy policy and cookie policy.

§ 14. Changes and final provisions. Changes for valid reasons, e-mailed at least 14 days ahead to account holders and subscribers; orders already placed follow the old terms. Polish law applies, without depriving consumers of the mandatory protection of their country of habitual residence (art. 6(2) Rome I). Terms less favourable to consumers than the CRA are void (art. 7 CRA).

Annex 1 — Model withdrawal form (Annex 2 to the CRA): To: CALBO sp. z o.o., ul. Józefa Piłsudskiego 23, 32-050 Skawina, Poland, [do uzupełnienia] — I/We() hereby give notice that I/We() withdraw from my/our() contract of sale of the following goods() — Ordered on()/received on() — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date. (*) Delete as appropriate.